Virgin Media is experiencing a major outage, leaving thousands of customers without internet access across the UK. Reports on Downdetector, a real-time service tracking platform, indicate that over 1,000 users have encountered issues with Virgin Media’s broadband and streaming services since 9 AM today.
Widespread Connectivity Issues Impact Customers
The outage has primarily affected landline broadband services, with some users also reporting difficulties accessing streaming television. Frustrated customers have taken to social media to express their dissatisfaction, with many noting recurring disruptions in Virgin Media’s services.
One customer stated, “Virgin Media is down again. This is becoming a regular issue.” Another added, “Worst broadband service in the country – constant outages.”
Company Response and Ongoing Investigations
Virgin Media, which provides broadband services to over 5.8 million customers in the UK, has acknowledged the issue. A spokesperson for the company said, “We’re aware that some customers are experiencing intermittent issues with their services.”
The company has not yet provided a timeframe for resolution but assures users that their engineers are actively investigating the problem to restore services as quickly as possible.
Can You Claim Compensation for the Outage?
Customers affected by the disruption may be eligible for compensation under Ofcom regulations. Virgin Media participates in the Automatic Compensation Scheme, which entitles customers to refunds if service outages persist beyond a specified duration. Those impacted should monitor updates from Virgin Media and check their rights to claim a refund for prolonged downtime.
What to Do If Your Internet Is Down
While waiting for Virgin Media to resolve the issue, users can try the following troubleshooting steps:
- Restart their router and modem
- Check Virgin Media’s status page for updates
- Use mobile data or switch to an alternative internet connection if available
Virgin Media has yet to confirm the cause of the outage, but customers are advised to stay tuned for further updates as the company works on a fix.
