This week, an AI-powered code editor called Cursor faced criticism after its support chatbot, “Sam,” provided misleading information. The issue arose when a developer was logged out while switching devices, leading to confusion about a supposed new subscription policy.
Misinformation: Chatbot Blames Non-Existent Policy
The chatbot erroneously claimed that a new policy limited users to one device per subscription. This incorrect statement created frustration among users who believed they were facing restrictions on their account.
Company’s Clarification: No Such Policy Exists
The company quickly responded, clarifying that no such policy was in place. Instead, they explained that the error occurred due to a backend update that caused some user sessions to be invalidated.
User Reactions: Frustration and Complaints
The misinformation spread quickly, sparking complaints on Reddit and leading some users to cancel their subscriptions. Many developers expressed their disappointment with the AI’s response, which further fueled the backlash.
Company’s Apology and Response: Steps to Resolve the Issue
In response to the situation, Cursor issued an apology to the affected users. They reassured everyone that the platform could be accessed on multiple devices without any issues. Additionally, they offered refunds to the users who were impacted by the error.
Moving Forward: Changes to Support Practices
Cursor also promised to improve its support practices by clearly labeling AI-generated responses to avoid similar confusion in the future.
