The government has released a “blueprint” for digital governance, allowing citizens to access public services without needing to be physically present. This blueprint, open for public suggestions, aims to integrate and improve digital technology for easier access to government services.
According to the Electronic Governance Commission, the blueprint focuses on transforming public services into a paperless system through digital technology. The commission, under the Prime Minister’s Office, had already prepared a draft on January 28 and made it public for feedback only on Tuesday. Citizens have seven days to provide their suggestions.
The blueprint emphasizes making public services more efficient, transparent, accountable, and user-friendly through digital transformation. It also aims to simplify processes so that individuals do not have to repeatedly submit the same information and personal data.
The commission has outlined key goals, including developing the necessary digital infrastructure, creating legal and policy frameworks, building institutional capacity, and promoting governance innovations, research, and development in e-governance.
To guide digital transformation, the blueprint has identified seven strategic pillars:
- Clear governance framework for digital administration
- Legal and regulatory structure
- Continuous development of digital enablers
- Promotion of digital literacy and skills
- Establishment and implementation of digital standards and guidelines
- Strengthening regional and international cooperation
- Encouragement of innovation, research, and development
The blueprint also highlights challenges, such as difficulties in implementing digital standards, strengthening regional and international cooperation, and ensuring smooth data exchange among federal, provincial, and local governments. It also addresses transparency and competitiveness in public procurement.
Once approved, the blueprint outlines various activities to be implemented over the next three years. These include drafting an Electronic Governance Act, restructuring the Department of Information Technology, establishing a Data Protection Authority, creating a data exchange platform, linking digital signatures with national identity cards, and setting up citizen service centers.
